Privacy Policy

Learn how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

Effective Date

This Privacy Policy is effective as of December 23, 2025. We may update this Policy from time to time. We will notify you of material changes by posting the updated Policy on our website or via email/in-app notice. Continued use after changes constitutes acceptance.

BrandSpeak.ai (the "Service") is an AI-powered marketing research and insights SaaS platform operated by BrandSpeak ("we," "us," "our," or "BrandSpeak"). We are committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

  • Account Information: Name, email address, company name, payment details (processed via third-party providers), and other details when registering or subscribing.
  • User Inputs and Content: Prompts, queries, uploaded files, text, or other data you input into the Service ("Inputs") to generate AI-assisted outputs ("Outputs"). Inputs and Outputs together are referred to as "User Content."
  • Communications: Information from emails, support requests, or feedback.

b. Automatically Collected Information

  • Usage Data: IP address, browser type, device information, pages visited, time spent, and interaction data.
  • Cookies and Similar Technologies: We use cookies, pixels, and analytics tools for functionality, performance, and marketing. See our Cookie Policy for details.

c. Information from Third Parties

Payment processors, analytics providers (e.g., Google Analytics), or authentication services.

Important Note on Sensitive Data: Do not input sensitive personal information (e.g., health, racial/ethnic origin, political opinions, biometric data) into the Service. We do not intentionally collect such data.

2. How We Use Your Information

We use information to:

  • Provide, operate, and improve the Service (e.g., process Inputs to generate Outputs).
  • Manage accounts, process payments, and provide support.
  • Communicate updates, promotions, or responses to inquiries.
  • Analyze usage for product improvements and analytics.
  • Detect and prevent fraud, abuse, or security issues.
  • Comply with legal obligations.

AI-Specific Usage:

  • Inputs are processed by our AI models to generate Outputs.
  • We may use anonymized and aggregated User Content to train and improve our AI models, unless you opt out (contact support@brandspeak.ai).
  • We do not use your Inputs or Outputs to train third-party models without explicit consent.

3. Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Service Providers: Third-party vendors for hosting, payments (e.g., Stripe), analytics, email delivery, or AI infrastructure. They are contractually bound to protect your data.
  • Business Transfers: In mergers, acquisitions, or asset sales.
  • Legal Requirements: To comply with laws, respond to authorities, or protect rights/safety.
  • Affiliates: Related companies under common control.

For international transfers (if applicable), we use safeguards like Standard Contractual Clauses.

4. Data Retention

We retain personal information as long as needed for the purposes described, your account is active, or as required by law. User Content may be retained for service delivery and improvements. You can request deletion (subject to exceptions).

5. Security

We implement reasonable technical and organizational measures (e.g., encryption, access controls) to protect your data. However, no system is completely secure; you use the Service at your own risk.

6. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, update, or delete your personal information.
  • Opt out of marketing communications.
  • Opt out of AI training use (where available).
  • Withdraw consent (where processing is consent-based).
  • Object to or restrict processing.

California Residents (CCPA/CPRA):

You have rights to know, delete, opt out of sales/sharing (we do not sell), and non-discrimination. Contact us for requests.

EU/UK Residents (GDPR):

Rights include access, rectification, erasure, restriction, portability, and objection. Our processing is based on contract performance, legitimate interests, or consent.

Submit requests to support@brandspeak.ai. We verify requests and respond within legal timelines.

7. Children's Privacy

The Service is not for children under 13 (or 16 in some jurisdictions). We do not knowingly collect their data.

8. Third-Party Links and Services

The Service may link to third-party sites. We are not responsible for their practices.

9. International Users

The Service is hosted in the United States. Data may be transferred outside your country.

10. Contact Us

For questions or requests:

Email: support@brandspeak.ai